Coolcoolprint

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.

Because digital files are delivered immediately, refund eligibility depends on whether the files have been accessed or downloaded and on the circumstances of the request. If a download is damaged, incomplete, or inaccessible, contact support@coolcoolprint.com within 30 days with your order number and product name so we can investigate and provide a replacement or other appropriate resolution.

We do not promise refunds for change of mind after successful digital delivery, but we review exceptional cases fairly. Membership cancellations stop future renewals; any access after cancellation follows the membership terms.